PRIVACY POLICY

Who we are                                                                   

THE foot + body mechanic is the ‘data controller’ for the purposes of the Data Protection Act 1998 and we are responsible for and control the processing of your personal information.

Information we collect

We collect information (such as contact information) from you when you enquire about our treatments or make an appointment with us.  We will retain this and any further information collected (such as medical information) and clinical notes made during appointments relating to your care, and any information received from third parties.  

How your information is used

We use your information to enable us to make appointments and to ensure you receive the appropriate care for your medical needs. As per the requirements set by our regulators we retain your records for 10 years from the date of last treatment.

Who your information may be shared with

We do not disclose personal data to any party for marketing needs. 

We share your personal information in specific circumstances as follows:

  • Medical professionals.  With your consent we may share information with professionals such as your GP or a Consultant for continuity of care.
  • Service Providers.  We may need to share your information with a specific company such as orthotic manufacturers  

Data Retention

We will retain your information as described above in this Privacy Policy.  We store your information with a third-party Service Provider – Cliniko – for our patient notes management and medical records storage.  They ensure the requested level of protection and meet GDPR requirements.

What rights to you have?

  • Right to Access

You can request a copy of your information we hold by writing to us at:

The foot + body mechanic, 513 Bath Road, Brislington Bristol BS4 3LA

There may be an administration charge for providing this information.

  • Right to Change

You can request we change any mistakes in your information by written request.

You need to advise us of the incorrect information and what it should be replaced with. There is no charge for this.

  • Right to Complain

If you wish to raise a concern about our use of your information, you can contact us directly in writing or email [email protected].  You also have the right to raise a concern with the Information Commissioner www.ico.org.uk